Engagement. Communication. Change.

Who we are

We believe that understanding engagement and communication - how cities and their citizens interact - is a vital skill for everyone working in cities today.

Since 2015 we’ve worked with our clients in Europe, Australia and New Zealand to help ensure their plans for urban change go smoothly.

Led by Mark Ames, our unique approach is built on our first-hand experience of the change process.

How we can help you

  • Emergency support

    Being derailed by negative engagement? We’ve seen it before! Call on our SWOT service

  • Engagement training

    Rapidly upskill your team as you prepare for a challenging project. We’ve trained 100s of people worldwide.

  • Engagement advisory & design

    Create a seamless stakeholder engagement journey with us.

  • Communications advisory

    Anticipate negative headlines with our narrative planning service.

  • Monitoring

    Track live issues within your community.

Contact Us

Client testimonial, New Zealand Transport Agency:

“Thank you so much for coming to speak with us - your experience and case studies are both interesting and very relevant to us as our city continues to grow.”